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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heather Proctor

April 18, 2024

5  out of  5 rating by Heather Proctor
"Excellent service, knowledgeable team, diverse product offering."
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Caroline Oliveira

April 16, 2024

5  out of  5 rating by Caroline Oliveira
"I recently had one of the best customer service experiences ever. Brittany McNeil assisted me with my state-to-state transfer. She was incredibly friendly, knowledgeable, and swift in addressing all my needs for a seamless transition. Exceptional service. Many thanks!"
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Tim McCool

April 15, 2024

5  out of  5 rating by Tim McCool
"Very courteous and helpful"
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Halley Ward

April 11, 2024

5  out of  5 rating by Halley Ward
"I’ve been with Carmen Ritz State Farm for probably a decade or more, and they’ve always been so easy to work with. If I were to describe their customer service, it’d be a “small-town vibe.” Every time I call, someone picks up in just 1-2 rings, and they’re always quick to help me with whatever I need. No automated voice messages, real people. How refreshing!"
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Gabriel Nansteel

April 11, 2024

5  out of  5 rating by Gabriel Nansteel
"Lindsey was very helpful, prompt and professional. I needed some documents for a refi and she was able to update, write a new policy, and emailed it to me in less than 5 minutes. Wow, friendly and quick service!! She is great!"
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Jasmine Jalali

April 11, 2024

5  out of  5 rating by Jasmine Jalali
"Lindsay Norton is great to work with!"
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Armin Zaini

April 11, 2024

5  out of  5 rating by Armin Zaini
"I believe Carmen Ritz and her entire staff are doing wonderful job and they really care about their clients. I have had a great experience with them and I am sure everybody else would feel the same way."
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Kinsey King

April 5, 2024

5  out of  5 rating by Kinsey King
"Lindsey was super sweet and helpful!!"
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Michael Coffey

April 5, 2024

5  out of  5 rating by Michael Coffey
"Marisela Jimenez assisted me with getting my renter's insurance proof of insurance info sent to Lease Track. I appreciate her help."
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will med

April 2, 2024

5  out of  5 rating by will med
"Just great!"
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Danen DeFreest

March 23, 2024

5  out of  5 rating by Danen DeFreest
"Everyone is very nice and prompt, excellent customer service from this office."
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Chris Canady

March 22, 2024

5  out of  5 rating by Chris Canady
"Carmen and her team are amazing at what they do!"
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Josue Montelongo

March 21, 2024

5  out of  5 rating by Josue Montelongo
"Angela was wonderful to deal with! Thank you getting our family the coverage we needed."
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Jordan Penley

March 20, 2024

5  out of  5 rating by Jordan Penley
"Brittany went above and beyond to help me with an issue. Thanks so much!"
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Tom Barbieri

March 20, 2024

5  out of  5 rating by Tom Barbieri
"After more than 20 years with a different insurance provider, I recently began researching other options due to ever-increasing premiums. I chose State Farm for 2 reasons: 1) they offered the best rates and best policy coverage, and 2) Meredith Santiago with Carmen Ritz's office provided fantastic service. Meredith is very well informed, extremely patient, and highly responsive. On the phone, Meredith is able to answer my questions within minutes, and she always responds to my emails within 24hrs or less. Even if State Farm had been #2 for policy premiums, I still would have picked them to ensure I'd be able to continue working with Meredith."
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Wendy Scott

March 19, 2024

5  out of  5 rating by Wendy Scott
"They are amazing and cover all my insurance needs!"
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Dashawn Rush-Lunsford

March 19, 2024

5  out of  5 rating by Dashawn Rush-Lunsford
"Lindsay was very good & fast. I definitely would recommend her to others"
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Billy Lane

March 4, 2024

5  out of  5 rating by Billy Lane
"Very helpful and courteous service! The representatives were efficient, straightforward, and honest - and didn't try to upsell any extra/unneeded coverage. Getting the initial quote online was fast and easy, and a local agent called me the very next day. I was able to finalize my coverage in a few minutes and will save about $700 yearly now! Absolutely recommend the State Farm in the Triangle are of NC!"
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JaMillah Cooper

March 1, 2024

5  out of  5 rating by JaMillah Cooper
"Meredith Santiago was awesome to work with!! I’m new to State Farm as a policy holder and I’m looking forward to the amazing service!! Meredith has set the level pretty high!!"
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Susan Touchette

February 29, 2024

5  out of  5 rating by Susan Touchette
"Meredith is always ready and willing to help. Even with the smallest of details! Thank you Meredith."
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D. Bond

February 28, 2024

5  out of  5 rating by D. Bond
"Excellent local State Farm agency! I switched all of our insurance from a broker who had many lines and after two disastrous claim experiences decided to go to a local firm that I could sit down with and talk to. Their turnaround time on questions, issues, etc is always the same day. I would highly recommend The Carmen Ritz Agency."
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Corey Gross

February 23, 2024

5  out of  5 rating by Corey Gross
"Great customer service. Matt and the team are very responsive and personable when dealing with stressful situations. Their quick responses are what keeps us with State Farm."
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Lauren Woodside

February 22, 2024

5  out of  5 rating by Lauren Woodside
"Always super helpful and quick to respond to any questions!"
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Luke Collier

February 21, 2024

5  out of  5 rating by Luke Collier
"Best service I have gotten from an insurance company, very understanding and patient. And overall good vibes :)"
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Nadim Gebrael

February 19, 2024

5  out of  5 rating by Nadim Gebrael
"Very helpful"