State Farm® Insurance Agent Carmen Ritz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jay Stallings
March 14, 2025
5
out of
5
rating by Jay Stallings
"Thanks for all the help. You have a great team"
Shelby McLane
March 14, 2025
5
out of
5
rating by Shelby McLane
"Hannah gives excellent service every time I call in. I would highly recommend this office!"
Jaleesa Edwards
March 13, 2025
5
out of
5
rating by Jaleesa Edwards
"Love this agency! Been with them for awhile now and they always are quick and efficient! when I need help and I always get reminders and calls if my bill is due and are very knowledgeable answering any questions I have!"
Ms. Dimple
March 4, 2025
5
out of
5
rating by Ms. Dimple
"Carmen was great to work with. She was kind knowledgeable and amazing and got me a really good rate on my auto insurance. I hope she continues to shine it’s very appreciated… thank you"
We responded:
"Thank you so much! We loved getting to work with you on your auto insurance. So glad you chose our office. "
Joong Kim
February 28, 2025
5
out of
5
rating by Joong Kim
"Meredith Santiago, she was very friendly and gave me a best quote with professional advice. Thank you"
We responded:
"Thank you, Joong, for your wonderful review. We're thrilled to hear that Meredith provided you with friendly service and professional advice. Your feedback is greatly appreciated, and we're delighted to have met your expectations. If you need further assistance, feel free to reach out."
Kristen Tregoning
February 28, 2025
5
out of
5
rating by Kristen Tregoning
"Outstanding Service and Peace of Mind! I’ve been with this company for 17 years and I couldn’t be more pleased with their service. From the moment I signed up, the entire experience has been seamless and stress-free. The customer service team is always friendly, knowledgeable, and ready to assist with any questions I have. They genuinely care about helping their customers. I recently had to file a claim, and the process was incredibly smooth. The adjuster was thorough, the communication was clear, and my claim was handled quickly and fairly. It's rare to experience such transparency and promptness from an insurance provider. What sets this company apart for me is their commitment to providing comprehensive coverage at a reasonable price. I feel confident knowing I'm covered, and their policies offer exactly what I need, without any unnecessary extras. Overall, I highly recommend them to anyone looking for reliable and trustworthy insurance. Their customer-centric approach and exceptional service make them stand out in the industry."
We responded:
"Kristen, thank you for your glowing review and for being a loyal customer for 17 years. We're thrilled to hear about your positive experiences with our team and services. Your trust and recommendation mean a lot to us. We're here whenever you need assistance!"
Erin Medearis
February 28, 2025
5
out of
5
rating by Erin Medearis
"Amazing Staff! 5 stars isn’t enough"
We responded:
"Thank you, Erin, for your wonderful review! We're thrilled to hear that our staff made such a positive impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you need anything, feel free to reach out anytime. "
Maggie Carbiener
February 28, 2025
5
out of
5
rating by Maggie Carbiener
"Can’t recommend enough! All of the staff is very knowledgeable."
We responded:
"Maggie, your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency! "
Saimir Ogranaja
February 27, 2025
5
out of
5
rating by Saimir Ogranaja
"My experience has been good. I’ve been a member since 2019 😊"
We responded:
"Thank you, Saimir, for your positive feedback and for being with us since 2019! We're thrilled to hear about your great experience. If you ever need assistance, feel free to reach out. Your satisfaction is our priority."
Saimir Ogranaja
February 27, 2025
5
out of
5
rating by Saimir Ogranaja
"My experience has been good. I’ve been a member since 2019 😊"
We responded:
"Thank you, Saimir, for your positive feedback and for being with us since 2019! We're thrilled to hear about your great experience. If you ever need assistance, feel free to reach out. Your satisfaction is our priority."
Lynn Norton
February 27, 2025
5
out of
5
rating by Lynn Norton
"This office has always been ready and willing to help with any or my questions or needs. I appreciate all their help!"
We responded:
"Thank you Lynn! We appreciate you! "
Bea Halliday
February 24, 2025
5
out of
5
rating by Bea Halliday
"Everyone at this location has been incredibly helpful, kind, and patient. Highly recommend <3"
We responded:
"Thank you so much for your great review! We appreciate you being a part the Carmen Ritz Insurance Agency family! "
Darla McKinney
February 18, 2025
5
out of
5
rating by Darla McKinney
"Good, Fast service!!"
We responded:
"Thank you so much for the great review Darla! It is our pleasure being your good neighbor agent! "
Francesca Faiola
February 14, 2025
5
out of
5
rating by Francesca Faiola
"Brittany was so kind and helpful! She got my documents to me right away! We love being clients of this State Farm branch ❣️"
We responded:
"Thank you Francesca! We love having you as a part of our State Farm agency!"
Noel Rivera
February 12, 2025
5
out of
5
rating by Noel Rivera
"All around solid service !!! They got you covered"
We responded:
"We appreciate you, Noel! Your feedback reassures us that we’re making a difference, and we’re grateful for your support. If you ever need assistance, know that we’re always here for you! "
ANNETTE NORTON
January 31, 2025
5
out of
5
rating by ANNETTE NORTON
"I just want to thank Lindsay Norton for your time and knowledge. I appreciate you. You were very helpful. I recommend her services to everyone."
We responded:
"Thank you for your kind words and for recognizing Lindsay's efforts. We're thrilled to hear she was able to assist you effectively. Your recommendation means a lot to us. We look forward to continuing to serve you in the future."
Roanoke Valley
January 31, 2025
5
out of
5
rating by Roanoke Valley
"Very knowledgeable about the products they offer. Lindsay was great to work with and made sure I had everything that I needed for my Business insurance as well as my personal insurance. If you are in need of insurance I highly recommend calling and speaking with Lindsay!!!"
We responded:
"Thank you for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Lindsay, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Bill Saunders
January 24, 2025
5
out of
5
rating by Bill Saunders
"Angela informed me on the cost savings of a homeowners quote and also assisted with updating my payment method. Service was exemplary."
We responded:
"Thank you for your wonderful review. We're thrilled to hear that Angela provided exemplary service and helped you with cost savings and updating your payment method. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
Kevin Paller
January 24, 2025
5
out of
5
rating by Kevin Paller
"Great communication, picks up the phone when I call, consistently responds to my emails, great job at being easy to get a hold of."
We responded:
"Thank you for your fantastic review and the perfect rating! We're thrilled to hear that our communication and responsiveness have met your expectations. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Lindsey Erin
January 23, 2025
5
out of
5
rating by Lindsey Erin
"After a bad experience with another state farm insurance agent in the area, I couldn't be happier with my choice to switch to Carmen's office. Everyone I've worked with is friendly, helpful, and responsive. Definitely one of the best agents and teams!"
We responded:
"Thank you, Lindsey, for your amazing review and for choosing us! We’re delighted to learn about your positive experience with our team. Your satisfaction is our top priority, and we truly value your trust in us."
Kaitlin Shearin
January 23, 2025
5
out of
5
rating by Kaitlin Shearin
"As a first-time homebuyer, I couldn't have asked for a better experience than working with Slade. She was prompt, professional and made the entire process smooth and stress-free. On top of that, she found me a policy that not only fits my needs but also saves me money compared to other insurance companies I checked out. I highly recommend Slade!"
We responded:
"Kaitlin, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Slade. Your recommendation means a lot to us, and we're glad we could help you find the right policy. "
Julia S
January 15, 2025
5
out of
5
rating by Julia S
"I use SF for auto and home insurance. Brittany is great, she’s always super quick to respond and everyone in the office has always been so kind and helpful. They’re a solid team that are honest and forthright."
We responded:
"Hi, Julia! Thank you for the shoutout for Brittany! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
DJ Snow
January 13, 2025
5
out of
5
rating by DJ Snow
"I’ve worked with Carmen and her team for years and they always do an amazing job! 10/10 recommend!"
We responded:
"We're thrilled to hear you've had such a positive experience with our team. Your recommendation means a lot to us. We look forward to continuing to serve you with excellence."
Merciless Juan
January 10, 2025
5
out of
5
rating by Merciless Juan
"When I had my accident, State Farm too k care of everything. My local office with Lindszy and Brittney helped me with everything."
We responded:
"Thank you for your wonderful review. We're thrilled to hear that Lindsey and Brittney provided the support you needed during your accident. Your satisfaction is our priority, and we are so glad to hear that you were okay."
Sydney Przybylski
January 10, 2025
5
out of
5
rating by Sydney Przybylski
"Hannah was very helpful in explaining my auto renewal and answering all of my questions. Thank you!"
We responded:
"Sydney, thank you for your wonderful feedback! We're delighted to hear that Hannah was able to assist you effectively with your auto renewal. "